عربي
سلة التسوق
الأصناف
يسعد فريق خدمة العملاء الخاص بمتجر شانيل على الإنترنت CHANEL e-shop أن يقدم لك النصائح الشخصية والإجابة على أسئلتك عبر الهاتف: 22979125(965+). يمكنك الاتصال بخدمة العملاء عبر هذا الهاتف كل يوم (بما في ذلك أيام العطلات الرسمية) من الساعة 9 صباحاً وحتى 9 مساءاً. كما يمكنك أيضاً إرسال بريد إلكتروني إلى العنوان التالي: e-shop-kw@chanel.com.
يوصل متجر شانيل على الإنترنت CHANEL e-shop إلى جميع العناوين داخل الكويت. لأي استفسارات بخصوص خيارات التوصيل، يرجى الاتصال بهاتف خدمة العملاء 22979125(965+).
لا يتم توصيل الطلبات إلى صناديق البريد (P.O. boxes)، أو مكاتب البريد العسكرية (APO addresses)، أو مكاتب بريد الأساطيل (FPO addresses) أو إلى أي عنوان خارج الكويت.
After selecting the product you wish to order through the CHANEL e-shop, please click "add to cart" and indicate your desired quantity.
You may view and edit the content of your cart at any time by clicking the shopping cart icon found at the top right corner of all pages on the website.
By clicking "view cart," you will be able to validate or edit your cart and then proceed to checkout.
Once your payment has been made, a confirmation page will appear with your order number indicating your order has been received. A confirmation of the order will also be sent to your e-mail address.
If you would like to edit your address or phone number after your order has been confirmed, kindly call our Customer Care (+965) 229 791 25.
We only accept payment via debit or credit card, including KNET, MasterCard and Visa. You must be the cardholder of the card used for purchase.
بمجرد اكتمال المعاملة عبر الإنترنت، سيتم الخصم من بطاقتك تلقائياً عند التحقق من صحة الطلب.
If you receive an error message related to credit card authorization failure, we kindly encourage you to double check card details such as expiration date, CVV or security code before attempting a new payment.
Kindly note some financial institutions require customers to activate their card for online shopping and may set daily spend limit.
If you still face an error message kindly contact our Customer Care (+965) 229 791 25
سيتم إرسال فاتورتك مطبوعة مع الطرد الخاص بك.
يتم تحضير كل طلب بعناية فائقة ويتم تسليمه بتغليف مميز من شانيل CHANEL.
Please contact our Customer Care (+965) 229 791 25 if you have any issue while placing an order on the website.
Our Customer Care (+965) 229 791 25 will assist you to cancel your order.
Kindly note that once your order has been processed any cancellation will be considered as a return, please refer to the return section below.
A link to a tracking page will be shared by email once your order leaves the warehouse. You can contact our Customer Care (+965) 229 791 25 to assist you to track your order.
CHANEL offers complimentary standard shipping. Any order placed before 11 am is aimed to be delivered same day, otherwise it will be delivered next day.
Please note that under exceptional circumstances, the delivery time could be affected. Our team will inform you of any delay that might occur.
Alternative delivery date can be arranged if delivery failed on delivery date. Please contact our Customer Care (+965) 229 791 25
Product(s) purchased online through CHANEL e-shop cannot be exchanged or returned at any CHANEL point of sales.
For CHANEL e-shop product(s) exchange or return, kindly contact our Customer Care (+965) 229 791 25 within maximum (15) fifteen days from receiving the order, and a Customer Care advisor will assist with your request.
Product(s) must be returned in the same condition as received in its original box and packaging unopened. Exchange or return request for opened or used product(s) will not be accepted.
If all the conditions are satisfied, you will be refunded of the return product(s) within (10) ten business days depending on the different payment providers.